Your Returns Made Easy

Returns & Refund Policy

At BootVault ZA, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may return eligible items within 7 days of receiving your order.

To qualify for a return:

• The item must be unworn and unused.
• It must be in its original packaging with all tags and accessories included.
• The item must be in the same condition as when it was received.
• Proof of purchase or your order number is required.

Non-Returnable Items

We cannot accept returns for:

• Boots that have been worn or used.
• Items that have been damaged after delivery.
• Products returned without their original packaging.
• Sale or clearance items (unless faulty).

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error or the item is defective.

Exchanges

If you received the wrong size or a defective product, please contact us within 48 hours of delivery. We will arrange an exchange where possible, subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless:

• We sent the wrong item.
• The item arrived damaged or defective.

Contact Us

If you have any questions about returns or refunds, please contact us:

BootVault ZA
Website: https://bootvalutza.com
Email: bootvaultza@gmail.com